Privacy Policy

1. Who We Are and How to Contact Us

TopOnlineCasinoHub UK, operated by [Company Name] (Company Number: [Number]), is the data controller for personal data processed through our services. Our registered office is located at [Address], London, UK. We are licensed and regulated by the UK Gambling Commission under license number [License Number] and are registered with the Information Commissioner's Office (ICO) under registration number [ICO Number].

We have appointed a Data Protection Officer (DPO) who oversees our data protection practices and can be contacted directly at dpo@TopOnlineCasinoHub.co.uk for any data protection queries, concerns, or to exercise your rights under data protection law.

2. Information We Collect About You

We collect various types of personal information to provide our gambling services, ensure regulatory compliance, and protect both you and our business. The information we collect includes personal details you provide when registering an account, such as your full name, date of birth, email address, phone number, home address, and nationality. We also collect verification documents including government-issued photo identification, proof of address, and payment method verification to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

When you use our services, we automatically collect technical information about your device and how you interact with our platform. This includes your IP address and approximate location, device type and operating system, browser information, pages visited, time spent on our site, and your gaming activity including games played, betting patterns, deposits and withdrawals, and use of bonuses and promotions.

We may also collect information from third parties, such as payment processors for transaction verification, identity verification services for KYC compliance, credit reference agencies for affordability checks, and fraud prevention services to protect against suspicious activity. All information collection is conducted in accordance with applicable data protection laws and regulations.

3. How and Why We Use Your Information

We use your personal information for several essential purposes related to providing our gambling services and meeting our legal obligations. Primarily, we process your data to create and manage your account, process deposits and withdrawals, provide customer support, deliver our gaming services, and personalize your experience on our platform. This processing is necessary for the performance of our contract with you and to provide the services you have requested.

We are legally required to process certain personal data to comply with gambling regulations, including verifying your identity and age, conducting anti-money laundering checks, monitoring for problem gambling behaviors, reporting suspicious transactions to authorities, and maintaining records for regulatory inspections. This processing is necessary for compliance with legal obligations under UK gambling and financial crime legislation.

We also use your information for legitimate business purposes, including preventing fraud and protecting the security of our platform, analyzing usage patterns to improve our services, conducting risk assessments, and sending you marketing communications where you have consented or where we have a legitimate interest to do so. We may also use your data for research and statistical analysis to better understand our customers and improve our responsible gambling measures.

All processing activities are conducted with appropriate legal basis under GDPR, whether that be contract performance, legal obligation, legitimate interest, or your explicit consent. We will always inform you of the legal basis for processing when we collect your personal data.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your information with carefully selected third-party service providers who help us deliver our services, always under strict contractual obligations to protect your data. These include payment processors who handle your deposits and withdrawals, identity verification services that help us comply with KYC requirements, customer support platforms, IT security providers, and marketing service providers who help us communicate with you.

We may also share your information where required by law or regulation, including with the UK Gambling Commission for regulatory reporting, law enforcement agencies when legally required, the National Crime Agency for suspicious activity reports, HM Revenue & Customs for tax reporting purposes, and courts or tribunals when ordered to do so. We may also share information with other gambling operators to prevent fraud and money laundering, always in accordance with data protection law.

In the event of a business reorganization, merger, or acquisition, your personal data may be transferred to the new entity, but only with appropriate safeguards and notification to you as required by law. All third parties we work with are required to maintain appropriate security measures and use your data only for the specified purposes.

5. Your Rights and How to Exercise Them

Under the General Data Protection Regulation (GDPR) and UK data protection law, you have several important rights regarding your personal data. You have the right to access your personal data and receive a copy of the information we hold about you, including details about how we use it and who we share it with. You can request this information free of charge, and we will respond within one month of receiving your request.

You have the right to correct any inaccurate or incomplete personal data we hold about you, and you can update most of your information directly through your account settings. If you believe we no longer need your personal data for the original purpose we collected it, or if you withdraw your consent where that was the basis for processing, you may have the right to request deletion of your data, subject to any legal obligations we have to retain certain information.

You also have the right to receive your personal data in a portable format and transfer it to another service provider, the right to restrict how we process your data in certain circumstances, and the right to object to processing based on legitimate interests. For marketing communications, you can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact our Data Protection Officer at dpo@TopOnlineCasinoHub.co.uk. We will respond to your request within one month, though this may be extended to three months for complex requests. We may need to verify your identity before processing certain requests to protect your personal data from unauthorized access.

6. Data Security and Retention

We implement comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include industry-standard SSL encryption for all data transmission, secure data centers with 24/7 monitoring, regular security audits and penetration testing, strict access controls and staff training, and robust backup and disaster recovery procedures.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. For active accounts, we retain your data while your account remains open and for a period after closure as required by gambling regulations. Generally, we retain customer records for seven years after account closure to comply with anti-money laundering and tax obligations, though some data may be retained longer if required by law or for legitimate business purposes.

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention policy. We regularly review the data we hold to ensure we are not keeping information longer than necessary, and we have procedures in place to respond quickly to any data security incidents.

7. Cookies and Online Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that help us remember your preferences and improve our services. We use essential cookies that are necessary for the website to function properly, including those required for security, account access, and basic functionality.

We also use analytics cookies to understand how visitors use our website, which pages are most popular, and how we can improve the user experience. These cookies help us identify technical issues and optimize our platform performance. With your consent, we may use marketing cookies to deliver relevant advertisements and track the effectiveness of our promotional campaigns across different websites and platforms.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our website. We provide detailed information about the cookies we use and obtain your consent for non-essential cookies through our cookie banner when you first visit our site. You can update your cookie preferences at any time through our cookie settings page.

8. International Data Transfers and Children's Privacy

While we primarily process your data within the UK and European Economic Area, some of our service providers may be located in other countries. When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under data protection law. We regularly review our international data transfers to ensure they comply with current regulations and provide adequate protection for your personal data.

Our services are not intended for persons under 18 years of age, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from someone under 18, we will take immediate steps to delete that information and close any associated account. We implement age verification measures to prevent underage access to our services and regularly monitor for potential underage users.

9. Changes to This Policy and Complaints

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make material changes, we will notify you by email or through a prominent notice on our website before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

If you have concerns about how we handle your personal data or wish to make a complaint, please contact our Data Protection Officer first. We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at ico.org.uk or by calling 0303 123 1113.